1. General Refund Rules (Applicable to
All Services)
1.1 All payments, deposits, retainers, booking fees, and government fees
are strictly non-refundable under all circumstances.
1.2 A refund is not available once any portion of the service has
begun, including document review, communication, consultation, drafting,
verification, scheduling, or administrative processing.
1.3 Government fees, third-party fees, NUANS fees, CRA filings, and
licensing fees are never refundable, regardless of outcome.
1.4 Chargebacks or payment disputes constitute breach of contract
and will result in:
-Legal and administrative fees
-Reporting to payment processors
1.5 “Change of mind,” delays caused by the Client, or unmet personal
expectations do not qualify for refunds.
2. Service-Specific Refund Policies
(Each section below is fully aligned with the Master Policy.)
2.1 Marriage & Wedding Services
Refunds are not available for:
-Travel or mileage fees
-Date and time reservations
-Ceremony preparation
-Marriage documentation review
-Signing or registration of the marriage licence
No refunds if:
-The Client cancels or reschedules
-Witnesses are unprepared
-The Client arrives late
-The officiant has already begun preparation
2.2 Business Registration &
Corporate Services
No refunds for:
-Ontario or Federal incorporation
-Business name registration or renewal
-CRA account setup (BN, HST, Payroll, Import/Export)
-Minute Book creation
-Corporate resolutions and share certificates
Refunds are not available if:
-Government processing is delayed
-The Client provides inaccurate or incomplete information
-Filings have already been submitted
2.3 Legal / Commissioner of Oaths
Services
No refunds for:
-Document witnessing
-Identity verification
-Oath administration
No refunds if:
-The Client misses the appointment
-The Client requests prohibited or illegal modifications
2.4 Immigration Forms Assistance
(Administrative Only)
No refunds once:
-Forms are drafted or organized
-A file, profile, or application has started
Refunds are not available for:
-IRCC rejections
-Eligibility issues
-Inaccurate information provided by the Client
2.5 Education & OSAP Advisory
No refunds for:
-Document review
-School or program application preparation
Refunds are not available if:
-School admission is denied
-Deadlines are missed by the Client
2.6 Branding, Website, Design &
Media Services
No refunds for:
-Website setup or development
-Hosting, domain, or subscription costs
-Photography or videography bookings
-Social media content
-Revisions or edits have already started
Refunds are not available if:
-The Client causes delays
-Low-quality content is provided by the Client
2.7 Matchmaking & Relationship
Services
No refunds for:
-Screening
-Introductions
-Events or meetups
Refunds are not available for:
-Behaviour of matched individuals
-Personal, emotional, or social outcomes
3. No Refund for Client-Caused
Issues
Refunds are never provided if the Client:
-Becomes unresponsive
-Misses required steps or deadlines
-Fails to provide ID or verification documents
-Requests last-minute changes
-Violates any part of the Master Policy
4. Refund Exceptions
Refund exceptions are only allowed when:
-Signed exclusively by the Company Director.
Verbal assurances, text messages, or informal agreements do not apply.
5. Acceptance of This Policy
By booking a service, making a payment, communicating with the Company,
submitting documents, or using the website, the Client confirms acceptance of
this Refund Policy in full.