1. Introduction
This Privacy Policy explains how Ontaris Service Centre Inc. (“Ontaris”,
“Company”, “we”, “us”, “our”) collects, uses, stores, protects, shares, and
manages personal information provided by clients, visitors, users, applicants,
and service recipients (“you”, “the Client”).
By using our website, submitting information, booking services, or making
any payment, you consent to this Privacy Policy.
2. Definitions
2.1 Personal Information
Any identifiable information, including but not limited to:
-Email address
-Phone number
-Address
-Government ID / identification documents
-Date of birth
-IP address
-Payment details
-Marital status
-Immigration status
-Business registration documents
-Uploaded files
-Source of funds (for AML compliance)
2.2 Non-Personal / Technical Data
-Browser type
-Device information
-Usage patterns
-Analytics data
-Website performance logs
3. Information We Collect
3.1 Direct Information from Clients
We collect personal information through:
-Business registration forms
-Marriage registration forms
-OSAP/education advising forms
-Consular/administrative support forms
-Uploaded documents
-Email, SMS, WhatsApp, or telephone communications
-In-person meetings
-Video calls
-Client portal submissions (if applicable)
3.2 Payment Information
Collected when purchasing services:
-Credit card details (processed securely through third-party providers)
-E-transfer information
-Transaction ID
-Source of funds (required under FINTRAC rules)
3.3 Automatic Website Data
-Browser type
-Operating system
-Device identifiers
-Cookies (analytics, performance, functionality)
-Pages visited
-Session duration
4. How We Use Your Information
Ontaris uses personal information for:
4.1 Service Delivery
-Marriage officiant services
-Document preparation
-OSAP/education advising
-Branding, design, and web services
-Communication and customer support
4.2 Verification & Compliance
-AML/FINTRAC compliance
-Fraud prevention
-Legal record-keeping
4.3 Business Operations
-Internal analytics and performance monitoring
-Staff training and quality assurance
4.4 Communication
-Confirmations and reminders
-Service instructions
-Required document requests
We do not sell or trade personal information.
5. Sharing Your Information
We may share information only with:
5.1 Authorized Third Parties
-Hosting and cloud providers
-Government agencies (CRA, ServiceOntario, IRCC, OSAP institutions, etc.)
-Contractors performing Ontaris-approved work (designers, officiants, developers)
5.2 Legal Requirements
We may disclose information to:
-FINTRAC
-Regulatory authorities
-Courts (if required)
We never share information for marketing purposes.
6. Data Storage & Security
Ontaris uses:
-Secure cloud systems
-Restricted staff access
-Multi-layer authentication
-Firewall and anti-intrusion protection
Although we implement strong security measures, no digital system is 100%
risk-free.
7. Client Rights
You may request:
-Correction of inaccurate information
-Removal of data (where legally permitted)
-Withdrawal of consent for non-essential data processing
-Requests may not be honored if:
-Required by law to retain
-Needed for AML compliance
-Relevant to an active file
8. Data Retention
We retain information for the period required by:
-FINTRAC (5 years minimum for AML records)
-Ontario corporate and marriage regulations
-Operational necessity
After expiry, data is securely deleted or anonymized.
9. Cookies & Tracking Technology
Our website uses:
-Performance cookies
-Analytics cookies
-Functionality cookies
Full details are explained in our separate Cookie Policy.
10. External Links
Our website may include links to third-party sites.
Ontaris is not responsible for its content, security, or privacy practices.
11. Minors
Ontaris does not knowingly collect personal data from individuals under
the age of 18 without parental consent.
12. Updates to This Policy
We may update this Privacy Policy at any time.
Continued use of our website constitutes acceptance of any changes.
13. Contact Information
For privacy concerns or data requests:
ONTARIS SERVICE CENTRE INC.
[email protected]
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